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AI-powered call analysis plugin transforming conversations into insights, sentiment scores, and actionable performance improvements.
Category:
AI
Service:
Call Intelligence
Focus:
Automation
problem
The Sales team at Limited Collection struggled to gain visibility into their customer conversations. Manual reviews made it difficult to identify buyer intent, track sentiment, or evaluate team performance. Without intelligent analysis, follow-ups were inconsistent, insights were lost, and opportunities often slipped through the cracks.
our solution
1
Vocalytics
An AI-powered conversation intelligence plugin designed to enhance CRM systems with real-time call analytics and performance insights
2
Real-Time Transcription
Implemented accurate speech-to-text processing to capture every sales interaction instantly.
3
Sentiment & Intent Analysis
Applied NLP models to detect tone, emotion, and buyer intent, helping teams understand what truly drives conversion.
4
Automated Coaching Insights
Provided data-driven feedback to improve communication quality and highlight key improvement areas.
5
Lead Scoring Integration
Linked sentiment and engagement metrics directly to lead pipelines for smarter prioritization.
6
Performance Dashboard
Delivered a centralized view of agent activity, conversion trends, and team performance analytics.
the result
Vocalytics brought intelligence to everyday sales conversations — transforming unstructured call data into actionable insights. Teams could now identify high-value leads faster, improve call outcomes, and maintain consistent quality across interactions. The integration bridged human conversation with AI-driven clarity, making the CRM ecosystem smarter, faster, and more effective.
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